FAQ
Where can I find the ticket I booked?
Under My page > Tickets & Bookings. If you booked as a guest, use Guest booking lookup with your reference number and email. The issued voucher is also sent to the email you entered when booking.
Can I choose my own seat for Sphere tickets?
Yes. You do not just pick a section: you see and select the exact section, row and seat number on a live seat map.
What is the Seat Intelligence seat recommendation?
It is TripFun's own engine. It weighs viewing angle, centre alignment, row preference and price efficiency, scores each seat and ranks the recommendations. You can see the score and the reason before logging in.
Which seats are good at Sphere?
Because of the dome screen, where you sit changes the experience a great deal. Central seats facing the screen, where distortion is lowest, are generally preferred. Use the seat map's score and view notes as well.
Is my seat held while I pay?
Yes. Once you select a seat it is held for a limited time and the remaining time is shown on screen. When it runs out the seat is released and you need to choose again.
How do I receive the voucher?
It is emailed automatically once payment completes, and you can reopen it any time under My page > Tickets & Bookings.
When are PDF and QR vouchers issued?
Automatically, the moment payment completes. There is no waiting for someone to issue the ticket by hand.
I want to cancel my booking.
Apply under My page > Tickets & Bookings > Cancellation request. Each product's cancellation policy, including non-refundable products, is shown on the product page and at checkout.
When will I get my refund after cancelling?
Once the cancellation is approved, the refund is requested to the payment provider and returned to your payment method. You can follow the progress under refund status in the reservation detail.
Which currencies and payment methods are supported?
Prices are shown in Korean won (KRW). Domestic cards, bank transfer and easy-pay are supported, along with overseas cards (Visa, Mastercard, Amex).
Can I book without an account?
Yes, you can book as a guest. Tickets and notices are sent by email. With an account you can manage bookings, coupons and your wishlist in one place.
Where do I look up a guest booking?
Use Guest booking lookup at the bottom of the page, with the reference number issued at booking and your email.
If several of us book together, can we choose seats next to each other?
Yes. You can pick adjacent seats directly on the seat map and book them at once, and the recommendation list also shows whether seats are adjacent.
What can I book besides shows?
Tours, activities and attraction tickets, as well as bundles that combine a show and a tour.
Who do I contact if something goes wrong with my booking or on site?
Leave a message under Contact us and we will reply by email within one business day. For urgent matters, use the support links at the bottom of the page.