Cancellation and Refund Policy

1. The purpose of this Policy is to establish the standards for handling cancellations, modifications, refunds, reservation or ticketing failures, Supplier cancellations, inability to use a Product locally, and related disputes with respect to Products purchased through the Company's platform.

2. This Policy applies equally to purchases by Members and Non-Members.

3. This Policy applies to both Products sold directly by the Company and Products for which the Company provides brokerage, reservation, or ticketing support; provided that the contracting parties and responsible parties shall be determined according to the sales structure of each Product and the Terms of Service.

4. Where separate cancellation and refund conditions are indicated on the Product details page, Booking Confirmation, voucher, or Ticket, such conditions must also be reviewed.

1. The Company displays information so that Users can review, before purchase, whether the applicable Product is cancellable, the Cancellation Deadline, cancellation fees, or non-refundable conditions.

2. Before making payment, Users shall review the Product name, date and time of use, number of participants, seats or options, Traveler/Participant Information, and cancellation and refund conditions. In particular, where restrictive conditions such as “Non-Refundable,” “No Cancellation After Ticket Issuance,” or “No Cancellation After a Specified Time” are indicated, Users must review such conditions before purchasing.

1. For Products subject to a cancellation fee, the refund amount is, in principle, calculated as the actual amount paid, less any cancellation fee lawfully applicable to the applicable reservation and the value of any portion already provided.

2. The specific fee rate or amount is disclosed in the Product-Specific Terms before purchase.

3. Where a Supplier penalty or cancellation fee is incurred, the amount charged to the Customer shall be calculated within the conditions disclosed before purchase and the scope of applicable law.

4. The Company does not impose any additional penalty that consumers cannot be required to bear under applicable law, or any arbitrary penalty that was not disclosed in advance.

5. Whether a coupon, point, or promotional discount amount is restored or forfeited is governed by the applicable coupon/point policy and the reason for cancellation.

6. For Products that allow partial cancellation, the amount is calculated based on the persons, Tickets, or options being cancelled; where the price conditions of the remaining reservation change as a result of a partial cancellation, the User shall be notified in advance.

1. Changes to the date of use, time, number of persons, options, seats, or User name are not automatically guaranteed. Users must inquire through the Company's official customer support channels as to whether a modification is possible, and additional charges may apply or the modification may be refused depending on Supplier policy, remaining quantity, and seat or reservation availability.

2. A request for modification alone does not cancel the existing reservation or confirm a new reservation. A modification becomes effective when the Company or Supplier confirms that the modification has been completed. Where modification is not possible and the existing reservation must be cancelled and a new reservation made, the cancellation and refund conditions of the existing Product shall apply to the existing reservation, and the price, inventory, and conditions at the time of the new reservation shall apply to the new reservation.

Where the Company has properly provided the material details and conditions of use of the Product through the Product details page, the order or payment process, the Booking Confirmation, voucher, or Ticket, but the User purchases the wrong Product or is unable to use the service on site due to the User's own misunderstanding, error, failure to review the information, or other circumstances attributable to the User, cancellation, modification, and refund shall, in principle, be unavailable, except as otherwise provided by applicable law or the Product-Specific Terms. The following are representative circumstances attributable to the User:

① The User's no-show, lateness, or failure to meet the meeting, admission, or boarding deadline

② Incorrectly selecting, entering, or confirming the Product name, performance name, option, seat grade, quantity, eligible user, date of use, performance date, time of use, or local time

③ Incorrectly identifying or visiting a different destination, venue, facility, meeting point, or admission location

④ Incorrectly entering information required for the reservation or use, such as name, date of birth, contact information, or passport information

⑤ Failing to satisfy mandatory requirements disclosed before purchase on the Product details page, such as passport, identification, visa, age, dress, safety, or health requirements

⑥ Failing to check, save, or prepare required proof of use such as an E-ticket, QR code, voucher, or booking confirmation, or losing, deleting, damaging, or altering the same without authorization

⑦ Being unable to present the Ticket, QR code, or voucher on site due to a discharged smartphone battery, device malfunction or loss, a data or communication problem on the User's side, or incorrect contact information, notwithstanding that the Company properly provided the Ticket, QR code, or usage information

⑧ Failing to review or misunderstanding the Product details page, Booking Confirmation, voucher, or usage instructions, precautions, or admission conditions provided by the Company

⑨ The User mistakenly believing that the Product actually purchased was a different performance, Product, grade, or option

⑩ Other circumstances where, without fault of the Company or Supplier, the User is unable to use the reserved Product due to the User's own choice, mistake, or negligence, including personal circumstances, scheduling errors, or transportation delays

Where the Company properly displayed and provided the actual Product information purchased through the order and payment process and the Booking Confirmation, the fact that the User mistakenly believed that a different performance, Product, grade, or option had been purchased does not, by itself, mean that the Company sold a different Product. Products for which Booking Confirmation or Ticket Issuance has already occurred, or for which non-cancellable costs have already been incurred with the Supplier, may not be refunded on the ground of non-use. However, where the Product information provided by the Company differs from the facts, material information was not properly disclosed, the Company or Supplier is at fault, or cancellation or refund is recognized under applicable law, the relevant standards shall apply.

1. Where a Product becomes unusable because it has been fully cancelled due to circumstances of the Supplier, organizer, venue, facility operator, or tour operator, the Company shall notify the User as soon as this is confirmed and provide a full refund, alternative schedule, or alternative Product in accordance with applicable law and the supply conditions of the applicable Product.

2. Where material matters such as the performance time, location, seats, schedule, or operating hours have been changed, whether cancellation or refund is available shall be determined in accordance with the extent of the change, the availability of alternative measures, Supplier rules, and applicable law. Minor changes to performers or portions of a program may not constitute grounds for refund depending on the Product-Specific Terms.

1. Where provision of a Product becomes impossible or a material change occurs due to circumstances difficult to attribute to either party, including natural disasters, severe weather, government or public authority orders, facility closures, traffic control, strikes, or war or terrorism, the Company shall process a refund, partial refund, schedule change, or alternative Product in accordance with Supplier policy, the services actually provided, and applicable law.

2. Where part of the service has already been provided, the refund availability and amount may be calculated based on the unprovided portion. Where supporting documentation is necessary, the Company may request relevant materials within a reasonable scope.

1. Where only some of multiple persons or Tickets in a reservation are successfully issued and the remainder fails, the Company may, where possible, offer an alternative seat or alternative option of the same or similar conditions.

2. Where the alternative materially differs from the core conditions purchased by the Customer or the Customer does not reasonably accept it, the unissued portion shall be refunded. Where the purpose of the entire reservation becomes difficult to achieve and the cause lies with the system or Supplier, the Company may provide guidance on handling the entire cancellation and refund within the scope of the Supplier's available options and applicable law.

1. Where use on site is impossible due to a technical error in a Ticket, QR code, or voucher delivered by the Company, or a mismatch in reservation information, the User shall, where possible, immediately notify the facility, operator, and the Company's customer support on site for verification.

2. The Company shall review objective materials, including reservation and Ticket Issuance records, on-site verification, and receipts for any replacement purchase, and where the Company or Supplier is found to be at fault, shall provide reissuance, alternative use, refund, or other reasonable measures in accordance with applicable law and the Product-Specific Terms.

3. Even where a User independently repurchases on site, the error in the original reservation and the necessity of the repurchase must be objectively verified, and not all on-site repurchase costs are automatically compensated.

4. However, circumstances attributable to the User under Article 8, such as device or communication issues, incorrect contact information, or failure to preserve or present the Ticket, do not constitute a technical error under this Article.

1. The right of withdrawal for contracts concluded through electronic commerce is governed by the Act on the Consumer Protection in Electronic Commerce, Etc. and other applicable laws. For transactions subject to the statutory withdrawal period, withdrawal is, in principle, available within seven days from the statutory starting point, such as the date of receipt of the written contract.

2. However, the right of withdrawal may be restricted where statutory grounds exist and the Company has taken the necessary advance disclosure measures, including where the value of the goods has materially decreased due to use or partial consumption by the consumer, where the value has materially decreased over time such that resale is difficult, or where the provision of the service or digital content has commenced.

3. For performances, shows, date- or time-specific admission tickets or Tickets, and electronic Tickets, QR codes, or vouchers that are issued immediately, the right of withdrawal may be restricted under applicable law depending on the date and time of use, whether issued, whether used or exchanged, whether the service or digital content has commenced, and the possibility of resale. The Company shall clearly disclose, before purchase, the grounds for any restriction on withdrawal and the applicable cancellation and refund conditions for Products subject to such restriction.

4. Where a Product is provided in a manner different from its display, advertisement, or contractual content, the User may exercise the right of withdrawal within the scope prescribed by applicable law, within three months from the date of supply and within 30 days from the date the User became aware, or could have become aware, of such fact.

5. Where this Policy or the Product-Specific Terms unfairly restrict a consumer's rights under applicable law, applicable law shall prevail.

1. The refund amount is calculated by reflecting the applicable cancellation fee, the value of any portion already provided, and any amount deductible under applicable law, and is, in principle, refunded to the User's original payment method. Where the Company is required under applicable law to make a refund or payment cancellation within a specified period, such statutory period shall apply first.

2. Card/simple payments: Once the Company has completed the necessary measures such as payment cancellation or partial cancellation, the actual time at which the cancellation of authorization or the credit is reflected may vary depending on the processing period of the card issuer, bank, payment processor, or overseas payment network.

3. Exceptional cases requiring a bank account refund: may be processed after identity verification and confirmation of the refund account.

4. Foreign currency/overseas card payments: processed based on the cancellation or refund of the original payment transaction; the Korean Won equivalent confirmed by the User may be higher or lower than at the time of the original payment depending on the exchange rate applied, the overseas transaction fee, and the conversion timing of the card issuer or bank. The Company does not compensate for any exchange rate difference exceeding the amount actually approved and received by the Company, or any cost imposed by the card issuer or financial institution.

5. Partial refunds: where the payment method or Supplier system does not support partial cancellation, a separate method such as full cancellation followed by repayment may be required and will be notified in advance.

1. Where a duplicate payment for the same order is confirmed and duplicate reservation or Ticket Issuance has not occurred, the duplicate payment shall be cancelled. Where payment has been approved but the reservation or Ticket Issuance ultimately fails, the Company shall, after retrying or confirming with the Supplier, cancel the payment or take the necessary measures for a full refund if issuance remains impossible.

2. However, where a Customer separately makes multiple purchases and each results in an independently valid Ticket being properly issued, whether this constitutes a simple duplicate purchase, and the availability of cancellation, shall be determined based on the Product-Specific Terms of each Ticket and applicable law.

1. Upon cancellation, whether a coupon, point, or promotional benefit is restored depends on the validity period, conditions of use, and reason for cancellation of each benefit. Where a full cancellation occurs due to the fault of the Company or Supplier, the Company shall restore the benefit or take an equivalent measure to the extent possible so as not to disadvantage the User.

2. Upon partial cancellation, the discount amount may be recalculated according to the Product's discount allocation method, and where the remaining order no longer satisfies the coupon's minimum purchase condition, the refund amount may be adjusted. Such calculation methods shall be applied within the scope of applicable law and the pre-disclosed benefit conditions.

1. Where verification of facts is necessary, including for inability to use locally, facility closure, failure to meet a guide, a Ticket error, or a force majeure event, the Company may request materials within the necessary scope, including:

- Materials verifying the location and time of the on-site visit or meeting point

- Communication records with the Supplier, facility, or guide, or information provided by on-site staff

- The screen of the erroneous Ticket, QR code, or voucher, or the reservation information

- A receipt where an on-site repurchase was necessary

- Supporting documentation for reasons recognized under the Product-Specific Terms, such as natural disasters, traffic control, or medical emergencies

2. The Company shall determine whether a refund is available based on a comprehensive review of the submitted materials, the reservation, Ticket Issuance, and payment logs, and the Supplier's confirmation. If the dispute is not resolved, the parties may use the procedures of the Consumer Dispute Mediation Committee or other relevant authorities.

1. For Products for which the Company is the direct contracting party, the Company shall perform its cancellation and refund obligations in accordance with applicable law and the Product-Specific Terms. For Products for which the Company acts as a mail-order broker and a separate seller or Supplier is the contracting party, the Company shall support cancellation receipt, information transmission, refund procedures, and dispute handling based on the cancellation and refund conditions of the applicable seller or Supplier.

2. The fact that the Company acts as a mail-order broker does not, by itself, exclude any obligation imposed on the Company under applicable law or any liability arising from the Company's own intentional misconduct or negligence.

1. With respect to cancellations and refunds, the following order of precedence shall apply: ① mandatory provisions of applicable laws; ② Product-Specific Terms clearly disclosed on the Product details page or during the reservation or payment process before purchase; ③ [Schedule 1] Category-Specific Cancellation and Refund Standards; and ④ the common standards of this Cancellation and Refund Policy. Product-Specific Terms may include the free cancellation deadline, cancellation fees, availability of refunds, restrictions on cancellation or refund after Booking Confirmation or Ticket Issuance, and the cancellation rules of the Supplier, operator, or organizer. However, any part that violates a mandatory provision of applicable law or unfairly restricts a consumer's statutory rights shall not apply.

2. The Company may amend this Policy in response to changes in applicable law, Product structure, or services, and shall announce material changes through the website or other means before the effective date. Reservations made before an amendment shall, in principle, remain subject to the conditions disclosed at the time of purchase.