Package Tour Terms
Effective date 2026‑09‑25
Last Modified: September 14, 2026
TripFun Co., Ltd. (the “Company”) establishes the following contractual terms for package tours in which the Company plans and arranges all or part of the Travel Services, including travel itineraries, transportation, accommodations, sightseeing, and experiences, and provides them to Travelers. These Terms apply together with applicable laws and the applicable travel contract, travel itinerary, and Product-specific conditions stated on the Product details page.
[Important] Order of Precedence:
① Mandatory provisions of applicable laws → ② Matters individually agreed upon between the Traveler and the Company and Product-Specific Terms clearly disclosed before purchase → ③ These Package Tour Terms → ④ General provisions of the Traveler and Travel Services Terms of Use and the Terms of Service
Article 1 (Purpose)
The purpose of these Terms is to establish the terms of package tour contracts entered into between the Company and Travelers, including the travel price, formation, modification, and termination of the contract, and the rights, obligations, and standards of liability of the Company and Travelers.
Article 2 (Definition and Scope of Package Tours)
“Package Tour” means a trip for which the Company plans and arranges in advance all or part of the Travel Services, including the travel destination, itinerary, transportation, accommodations, sightseeing, and experiences, and recruits Travelers or sells the trip to Travelers. Transactions involving only the reservation or Ticketing of Tickets, admission tickets, individual activities, transportation, or the brokerage of third-party Products may, depending on the nature of the transaction, be subject to the separate Ticket Use Policy, Traveler and Travel Services Terms of Use, and Cancellation and Refund Policy.
Article 3 (Composition of the Travel Contract)
A package tour contract consists of these Terms, the travel contract or booking confirmation document, travel itinerary, Product details page, Product-Specific Terms disclosed before purchase, and any other matters agreed upon by the parties in writing or electronically. Where the Company and the Traveler individually agree to terms that differ from these Terms, such individual agreement shall prevail to the extent permitted by applicable law.
Article 4 (Provision of Information and Documents by the Company)
In accordance with applicable law, at the time of entering into a contract, the Company shall provide in writing or electronic form the information necessary for the Traveler to review the details of the trip, including the travel itinerary, travel price, included and excluded items, major services such as transportation and accommodations, minimum number of participants required for departure, cancellation and modification conditions, and travel destination safety information. The Traveler shall review the travel contract, booking confirmation document, itinerary, Product details page, and safety information provided and shall notify the Company before the commencement of travel if any error or omission is identified.
Article 5 (Formation of the Travel Contract)
The travel contract is formed when the Traveler applies for the trip in the manner prescribed by the Company, pays the deposit or the full travel price, and the Company notifies the Traveler of Booking Confirmation or formation of the contract. Payment approval alone does not mean that all Supplier accommodations, transportation, Tickets, or local services have been confirmed. Depending on the Product, final Booking Confirmation may occur after confirmation by the Supplier. If the final booking cannot be confirmed, the Company shall propose an alternative or cancel and refund the applicable payment.
Article 6 (Travel Price and Included/Excluded Items)
Transportation costs, accommodation costs, meal costs, admission fees, guide or tour escort-related costs, taxes, fees, and other items included in the travel price shall be displayed on the applicable Product details page or in the travel contract. Personal expenses, optional tours, personal insurance premiums, passport or visa issuance fees, additional baggage charges, local gratuities, facility fees, resort fees, and other items not included in the travel price may be separately borne by the Traveler in accordance with the conditions applicable to each Product. The Company shall clearly disclose material excluded items before purchase.
Article 7 (Payment of Deposit and Travel Price)
The deposit, remaining balance, and payment deadlines shall be governed by the contractual conditions applicable to each Product. If the Traveler fails, without justifiable reason, to pay the remaining balance by the agreed deadline, the Company may terminate the contract after demanding performance within a reasonable period. Where circumstances affecting the travel price arise, including changes in exchange rates, fuel surcharges, or public charges, whether and to what extent the price may be adjusted shall be determined in accordance with applicable laws, the terms of the contract, and disclosures made before purchase.
Article 8 (Minimum Number of Participants)
For Products requiring a minimum number of participants for departure, the required number and the criteria for confirming departure shall be displayed on the Product details page or in the travel contract. Where the travel contract is terminated because the minimum number of participants is not met, the Company shall comply with the notification deadlines and compensation standards prescribed by applicable laws and the Consumer Dispute Resolution Standards. If the Company notifies the Traveler of the termination within the prescribed period, the Company shall refund the travel price received. If the Company fails to comply with the required notification deadline, it shall bear any compensation liability required under applicable law.
Article 9 (Changes to Travel Conditions)
Before or during the trip, the travel itinerary or service details may be changed where circumstances that were difficult to foresee at the time of contracting arise, including natural disasters, war, government orders, strikes or suspension of operations by transportation or accommodation providers, local safety issues, or unavoidable operational changes by Suppliers, or where changes are necessary for the Traveler’s safety or convenience. If material conditions of the trip are changed, the Company shall, where possible, notify the Traveler in advance of the changes and the reasons for them and shall take necessary measures, including obtaining consent, providing alternative services, settling any price difference, or terminating the contract and providing a refund, in accordance with applicable law.
Article 10 (Changes to Travel Price and Settlement of Differences)
If adjustment of the travel price is legally permitted after formation of the contract due to changes in the prices of Travel Services such as transportation or accommodations, exchange rates, or similar factors, the Company may adjust the travel price within the requirements and scope prescribed by applicable law. Where settlement is necessary because the cost of services actually provided decreases or increases as a result of changes to travel conditions, the difference shall be settled in accordance with applicable laws and contractual terms.
Article 11 (Termination by the Traveler)
The Traveler may terminate the travel contract before the commencement of travel. In such case, the refund amount, cancellation fees, damages, and other amounts shall be calculated in accordance with applicable laws, the Consumer Dispute Resolution Standards, the Company’s Cancellation and Refund Policy, and Product-Specific Terms clearly disclosed before purchase. Where third-party services such as flights, accommodations, local tours, or admission tickets are subject to non-refundable costs incurred immediately upon purchase or separate cancellation conditions, the applicable Product-Specific Terms clearly disclosed before purchase shall apply to the extent permitted by applicable law.
Article 12 (Termination by the Company)
The Company may terminate the contract in accordance with applicable laws and contractual terms where circumstances make it difficult to maintain the contract, including the Traveler’s failure to pay the travel price, a material breach of contract by the Traveler, or conduct that materially interferes with the safety or normal operation of group travel. If the Company terminates the contract before the commencement of travel for reasons attributable to the Company, the Company shall refund the travel price and provide any required compensation in accordance with applicable laws and the Consumer Dispute Resolution Standards.
Article 13 (Termination Due to Force Majeure and Similar Events)
Where the purpose of the trip cannot be achieved due to circumstances beyond the reasonable control of the parties, including natural disasters, war, riots, terrorism, government measures relating to infectious diseases, immigration restrictions, government orders, or strikes or suspension of operations by transportation or accommodation providers, the Company or Traveler may terminate the contract in accordance with applicable law. In such case, settlement shall be made after taking into account services already provided, amounts recoverable, amounts actually refunded by Suppliers, and costs required to be borne under applicable law. However, where applicable law provides separate refund or compensation standards, such standards shall prevail.
Article 14 (Termination After Commencement of Travel)
Where the Traveler or the Company terminates the contract after the commencement of travel due to unavoidable circumstances, services already provided, services not yet provided, necessary measures such as return transportation, and related costs shall be settled in accordance with applicable laws and the circumstances attributable to the parties. Where the purpose of the contract can no longer be achieved for reasons attributable to the Company, the Company shall take necessary measures for the Traveler’s return and bear liability in accordance with applicable law. Where the Traveler leaves the trip early due to personal circumstances or reasons attributable to the Traveler, additional costs and whether unused services are refundable shall be determined in accordance with the conditions of the applicable individual Suppliers.
Article 15 (Passports, Visas, Immigration, and Travel Eligibility)
The Traveler shall independently verify and prepare the travel requirements applicable to them, including a valid passport, visa or electronic travel authorization, immigration and quarantine documents, vaccination records, and health-related documents. Even where the Company provides general information, the relevant authorities of each country shall make the final determination regarding permission to enter or depart. If the Traveler is unable to travel because they fail to satisfy requirements disclosed before purchase or due to issues relating to their own passport, visa, or immigration status, the matter may be treated as attributable to the Traveler unless the Company is at fault.
Article 16 (Traveler Safety and Health Conditions)
The Traveler shall independently assess their health condition, mobility, pregnancy, allergies, pre-existing medical conditions, and other matters that may affect participation in the trip and shall notify the Company or Supplier in advance where such disclosure is reasonably necessary for the safe operation of the Product. If the Traveler intentionally or through gross negligence fails to disclose a material health condition and this creates a significant risk to the safety of the Traveler or other Travelers, the Company or Supplier may restrict participation or exclude the Traveler from the itinerary to the extent necessary. The Traveler is responsible for managing their personal belongings and valuables during the trip. The Company shall not be liable for theft, loss, or damage to such property unless caused by the intentional misconduct or negligence of the Company or Supplier.
Article 17 (Traveler Obligations and Accompanying Travelers)
Travelers shall comply with the laws of the destination, local customs, safety rules, and reasonable instructions of tour escorts, guides, and facility operators and shall not engage in conduct that interferes with the travel of other Travelers. The representative Traveler shall provide all accompanying Actual Users with these Terms, the travel itinerary, mandatory conditions of use, and safety instructions. If an accompanying Traveler causes damage to the Company, Supplier, or a third party through intentional misconduct or negligence, the person who actually engaged in such conduct shall bear responsibility. The representative Traveler shall also bear responsibility under applicable law to the extent that circumstances attributable to the representative Traveler contributed to the damage. In the event of violence, threats, sexual harassment, property damage, dangerous conduct, unlawful conduct, or repeated interference with the operation of the trip, the Company or Supplier may restrict the Traveler’s participation or exclude the Traveler from the trip to ensure safety.
Article 18 (Tour Escorts, Guides, and Local Operations)
Where the Company provides a tour escort for international travel by Korean nationals and qualification requirements apply under applicable law, the Company shall assign a tour escort who satisfies such requirements. The specific roles and responsibilities of third-party service providers, including local guides, drivers, and facility personnel, shall be determined according to the Product structure and contractual terms. Travelers shall follow reasonable instructions necessary for safety and the operation of the itinerary.
Article 19 (Third-Party Services Including Transportation, Accommodations, and Facilities)
Services directly provided by third parties, including airlines, rail, bus or vessel operators, hotels, performance venues, tourist facilities, and local tour operators, may also be subject to the applicable provider’s terms of use and operating rules. Where changes occur due to circumstances of a third party, including flight or transportation schedules, accommodations, or facility operations, the Company shall provide information regarding available measures such as alternative transportation, alternative accommodations, itinerary adjustments, or refunds in accordance with its contractual obligations and applicable laws.
Article 20 (Optional Tours and Shopping)
For Products that include optional tours or separately charged services, the Company shall provide advance notice of the details, prices, and material conditions. A Traveler shall not be unfairly disadvantaged merely because the Traveler chooses not to participate in an optional tour. The quality, exchange, and refund of goods purchased by the Traveler during the trip at their own discretion shall be governed by the seller’s terms and applicable laws. Where the Company is not the seller, the Company may assist with fact verification or communications to the extent necessary.
Article 21 (Accidents, Illness, and Emergencies)
If an accident, illness, or emergency occurs during the trip, the Company and its tour escorts or guides shall, to the extent possible, provide necessary assistance, including information regarding medical facilities, emergency communications, and itinerary adjustments. Unless attributable to the Company or Supplier, costs incurred personally by the Traveler, including emergency medical treatment, hospital expenses, rescue or transportation costs, and additional accommodation or transportation costs, shall be borne by the Traveler. Where necessary, the Traveler shall independently verify whether they have travel insurance and the scope of coverage.
Article 22 (Company Liability)
The Company shall exercise reasonable care and fulfill its obligations to ensure that the Travel Services agreed upon under the package tour contract are provided. Where a Traveler suffers damage due to the intentional misconduct or negligence of the Company or a person used by the Company to perform its obligations, the Company shall bear liability in accordance with applicable law. These Terms shall not be interpreted as uniformly exempting the Company from liability beyond the extent permitted by applicable law or as unfairly restricting the Traveler’s statutory rights.
Article 23 (Traveler Liability)
Where damage is caused to the Traveler, Company, Supplier, or a third party due to the Traveler’s intentional misconduct or negligence, violation of laws or local rules, failure to satisfy passport, visa, or immigration requirements, failure to comply with meeting times, unauthorized departure from the group, failure to properly manage personal belongings, or similar circumstances, the Traveler shall bear responsibility to the extent attributable to the Traveler. If a problem occurs, the Traveler shall take reasonable measures to prevent the damage from increasing and shall, to the extent possible, preserve materials necessary to verify the facts, including on-site confirmation documents, receipts, photographs, and communication records.
Article 24 (Travel Business Guarantees and Insurance)
The Company shall maintain traveler protection measures, including business guarantees, guarantee insurance, or mutual aid arrangements required of travel business operators under applicable law, in accordance with the applicable scope and statutory standards. Travel insurance covering personal risks such as illness, injury, personal belongings, flight delays, or trip cancellation may be separate unless expressly stated as included in the Product. Travelers shall review whether insurance is necessary and the applicable scope of coverage.
Article 25 (Cancellation, Refund, and Damages)
Cancellation, refund, and damages relating to package tours shall first be governed by mandatory provisions of applicable laws and the Consumer Dispute Resolution Standards. Within that framework, Product-Specific Terms clearly disclosed before purchase and the Company’s Cancellation and Refund Policy shall apply. To the extent permitted by applicable law, the circumstances attributable to the Company or Traveler, the time remaining before commencement of travel, cancellation conditions applicable to third-party services already confirmed, ticketed, or paid for, and whether such amounts can actually be recovered may be taken into account.
Article 26 (Complaints, Disputes, and Customer Support)
If a problem relating to the contract or Travel Services occurs, the Traveler shall, where possible, immediately notify the Company or the person in charge at the location and provide an opportunity to resolve the issue. Even where a complaint is raised after completion of the trip, the Company shall handle the matter based on reservation, payment, itinerary and on-site records, Supplier verification materials, and other relevant information. If a dispute is not resolved, the parties may use consumer dispute mediation or other procedures prescribed by applicable law.
Article 27 (Processing of Personal Information)
Personal information necessary for the reservation and operation of a package tour, including name, contact information, date of birth, and passport information, may be processed or provided to domestic or overseas transportation, accommodation, and local service providers. Specific processing purposes, categories of information, retention periods, cross-border transfers, and related matters shall be governed by the Company’s Privacy Policy and applicable laws.
Article 28 (Order of Precedence and Amendment of Terms)
The following order of precedence shall apply to package tour contracts: (1) Mandatory provisions of applicable laws; (2) Individual agreements between the Traveler and the Company and Product-Specific Terms, travel contracts, and travel itineraries clearly disclosed before purchase; (3) These Package Tour Terms; and (4) General provisions of the Traveler and Travel Services Terms of Use and the Terms of Service. With respect to cancellations and refunds, mandatory provisions of applicable laws shall apply first, followed by Product-Specific Terms clearly disclosed before purchase and the Company’s Cancellation and Refund Policy. The Company may amend these Terms in response to changes in applicable laws or services. Material changes shall be announced through the website or other appropriate means before the applicable effective date. Travel contracts entered into before an amendment shall, in principle, remain subject to the conditions applicable at the time the contract was entered into.
ADDENDUM These Package Tour Terms shall take effect on September 21, 2026. These Terms apply together with the Terms of Service, Traveler and Travel Services Terms of Use, Cancellation and Refund Policy, Privacy Policy, and the applicable Product-specific disclosures provided before purchase.