Traveler and Travel Services Terms of Use

1. “Traveler” means a Member or Non-Member who reserves or purchases Travel Services through the Company’s platform or actually uses such Travel Services.

2. “Travel Services” means domestic or international travel, tours, activities, experiences, transportation and mobility services, guide services, and related services.

3. “Travel Service Provider” or “Supplier” means a local travel agency, tour or activity operator, guide, transportation provider, facility operator, or other actual service provider.

4. “Booking Confirmation” means the status in which the Company or Supplier has verified the availability of the relevant service and the booking has been confirmed.

5. “Product-Specific Terms” means the conditions regarding use, modification, cancellation, and refund applicable to an individual Product and displayed on the Product details page, during the reservation or payment process, in the travel contract or travel itinerary, or in other notices provided before purchase.

1. Depending on the sales structure of a Product, the Company may act as the direct seller or travel business operator of the Travel Service, or as a mail-order broker that brokers, reserves, or tickets Products offered by a third-party seller or Supplier. The contracting parties and responsible parties for each Product shall be determined according to the sales structure displayed on the Product details page, during the reservation or payment process, or in the applicable contract.

2. Where the Company is a direct party to the travel contract, it shall bear the obligations imposed under applicable laws and the relevant travel contract. For Products where the Company acts as an intermediary, responsibility for actual provision of the service may rest with the relevant seller or Supplier. However, this shall not exclude liability arising from the Company’s intentional misconduct or negligence or any liability imposed on the Company under applicable law.

1. A Traveler applies for a reservation or purchase after reviewing the material details of the Product, including its price, date and time of use, number of persons, included and excluded items, mandatory conditions of use, and cancellation and refund conditions.

2. Payment approval alone does not guarantee Booking Confirmation for every Travel Service. For Products requiring a reservation request, Booking Confirmation may be provided after confirmation by the Supplier. If the reservation is ultimately not confirmed, the Company shall take the necessary measures for payment cancellation or refund in accordance with applicable laws and the Cancellation and Refund Policy.

1. Before making payment, the Traveler shall review the destination, Product name, date and time of use and applicable local time, number and ages of participants, options, meeting point, means of transportation, included and excluded items, minimum participant requirements, required items, identification, passport and visa requirements, other mandatory conditions of use, and cancellation and refund conditions.

2. The Traveler shall accurately provide all information required for the reservation, including name, date of birth, contact information, passport information, flight information, or pickup information. Reservation failure, restrictions on use, or additional costs resulting from incorrect, omitted, or delayed information provided by the Traveler may be treated as the Traveler’s responsibility unless attributable to the Company or Supplier.

1. Where the Company enters into a travel contract with a Traveler as a travel business operator under applicable law, the Company shall provide or deliver, to the extent required by law, a travel contract, travel itinerary, terms and conditions, documents evidencing insurance coverage, and travel destination safety information.

2. The Traveler shall review the travel itinerary, meeting time and location, safety instructions, local precautions, and notices of changes provided by the Company.

3. For international travel, Travelers are advised to also review the latest information provided by the relevant authorities regarding passport-use restrictions and safety information relating to entry into and stay at the destination.

1. The Travel Service price and included items shall be displayed on the Product details page or in the applicable contract. If there are items not included in the Travel Service price, such as local taxes, resort fees, gratuities, meals, personal expenses, optional tours, insurance, or transportation costs, such items shall be displayed so that the Traveler may review them before purchase.

2. The Traveler shall bear the cost of any service voluntarily selected or added locally.

3. Differences arising from exchange rates, local payment methods, or financial institution fees without fault attributable to the Company or Supplier shall be handled in accordance with applicable laws and the applicable Product conditions.

1. Travel Services shall be provided based on the itinerary and conditions displayed on the Product details page, travel itinerary, Booking Confirmation, or voucher. Unless otherwise indicated, the time of use shall be based on the local time where the relevant service is actually provided.

2. The order of the itinerary or detailed operating procedures may change due to transportation, weather, facility operations, local conditions, or similar circumstances.

3. Where material terms of the contract must be changed and the Company is a party to the travel contract, the Company shall carry out any required prior consent or notification procedures in accordance with applicable law.

1. For Products subject to a minimum departure or minimum participant requirement, the required number of participants and the conditions for confirming departure shall be displayed before purchase.

2. If a trip cannot proceed because the minimum number of participants is not met, the Company shall notify the Traveler and take necessary measures, such as providing a refund or alternative schedule, in accordance with applicable laws, applicable standard terms, consumer dispute resolution standards, and Product-Specific Terms.

3. Because Products subject to minimum participant requirements may be affected by the reservation status of other Travelers and costs already confirmed by the Supplier, cancellations requested by a Traveler after Booking Confirmation shall be subject to the Product-specific cancellation conditions disclosed before purchase.

1. Where a guide, tour escort, or local operator is included in a Product, the scope of such service shall be as specified on the Product details page or itinerary.

2. Where a tour escort is provided for international travel, the Company shall comply with qualification requirements and registration obligations required under applicable law.

3. Travelers shall comply with reasonable safety instructions, meeting times, and local operating rules provided by the guide, tour escort, or operator.

1. Requirements for international travel, including passport validity, visas or electronic travel authorizations, immigration requirements, vaccinations, or health-related requirements, may vary depending on the Traveler’s nationality, residency status, and destination. Except for matters the Company has separately agreed to arrange on behalf of the Traveler, the Traveler shall verify and satisfy the requirements applicable to them.

2. Where the Company has properly informed the Traveler before purchase of necessary requirements, but departure, entry, or use of a service is denied because the Traveler fails to satisfy passport, visa, identification, age, health, or other personal requirements, the matter may be treated as the Traveler’s responsibility unless attributable to the Company or Supplier.

1. Travelers shall comply with the designated meeting point, pickup location, departure time, and check-in deadline.

2. If a flight or other transportation delay may affect the itinerary, the Traveler shall notify the Company or Supplier as soon as reasonably possible.

3. If the Traveler is unable to use the scheduled service due to late arrival, arriving at the wrong location, transportation delays, inability to contact the Traveler, or similar circumstances, the matter may be treated as a no-show or as attributable to the Traveler unless otherwise provided by applicable law or the Product-Specific Terms.

1. Travelers shall review all safety requirements disclosed before purchase, including activity intensity, age, height, weight and health requirements, pregnancy-related restrictions, and alcohol restrictions. Travelers should refrain from participating where their health condition makes participation inappropriate.

2. Where a Supplier or operator reasonably determines that there is a material safety risk at the site, the Supplier or operator may restrict participation. However, where the Company or Supplier provided incorrect information or is responsible for a failure in safety management, liability shall be determined in accordance with applicable law.

3. Travelers are responsible for managing their personal belongings and valuables during travel. The Company and Supplier shall not be liable for theft, loss, or damage to such property unless caused by their intentional misconduct or negligence. Travelers shall also be responsible for accidents arising from pre-existing medical conditions, physical disabilities, allergies, or similar conditions that the Traveler did not disclose before participating in the tour.

1. Travelers shall not engage in the following conduct and shall comply with applicable local rules:

(1) Travelers shall comply with local laws, public order, and reasonable operating and safety rules of facilities, transportation providers, and Suppliers. (2) Travelers shall not infringe the safety or rights of other Travelers, guides, local staff, or third parties, or materially interfere with the operation of the trip. (3) Travelers shall not forge, alter, or fraudulently use reservations, rights of use, vouchers, or identity-verification materials. (4) Travelers shall not engage in resale or transfer for commercial purposes or abnormal bulk reservations without the prior approval of the Company or Supplier. Where a material violation substantially interferes with the operation or safety of the trip, the Company or Supplier may restrict the Traveler’s use of the service in accordance with applicable laws and contractual terms.

2. A representative Traveler who makes a reservation shall sufficiently inform all accompanying Actual Users, as well as themselves, of these Terms, mandatory conditions of use, and safety instructions applicable to the Product and shall ensure compliance with them. The representative Traveler shall be jointly and severally liable for damage caused to the Company, Supplier, or a third party by the intentional misconduct or negligence of an accompanying Traveler.

1. Changes to the date of use, number of persons, options, pickup location, User name, or other reservation details are not automatically guaranteed. Depending on Supplier policies, remaining availability, reservation status, and costs already confirmed, additional charges may apply or the requested change may be denied.

2. A request for modification alone does not cancel the existing reservation or confirm a new reservation. A modification becomes effective when the Company or Supplier confirms that the modification has been completed.

3. If a modification is unavailable and the existing reservation must be cancelled and rebooked, the cancellation and refund conditions applicable to the existing reservation shall apply.

1. Cancellation and refund of Travel Services shall be handled in accordance with the separate Cancellation and Refund Policy, applicable laws, applicable standard travel terms, consumer dispute resolution standards, and Product-Specific Terms clearly disclosed before purchase.

2. For Products subject to separate cancellation conditions due to overseas local Suppliers, advance payments for vehicles, guides or facilities, deposits, minimum participant requirements, or similar circumstances, the applicable cancellation deadline, fees, or non-refundable conditions shall be displayed before purchase and shall apply to the extent permitted by applicable law.

1. If a booked Travel Service cannot be provided for reasons attributable to the Company or Supplier, the Company shall provide a refund, alternative schedule or Product, or necessary compensation in accordance with applicable laws, the travel contract, and Product-Specific Terms.

2. For Products where the Company acts as a mail-order broker, the Company shall notify the User after confirming the Supplier’s cancellation or modification and shall assist with refund or alternative arrangements. However, liability arising from the Company’s own intentional misconduct or negligence shall not be excluded merely because the Company acts as an intermediary.

1. Where provision of the service becomes impossible or a material change occurs due to circumstances that are difficult to attribute to either party, including natural disasters, severe weather, orders of government or public authorities, war, terrorism, strikes, facility closures, or road or transportation restrictions, schedule changes, alternative services, refunds, or partial refunds shall be handled in accordance with applicable laws, services actually provided, Supplier policies, and Product-Specific Terms.

2. Where part of the service has already been provided, settlement may be made based on the portion not provided. The Traveler may be requested to submit supporting documentation to the extent necessary to verify the relevant facts.

1. If a problem occurs, including a mismatch in reservation information, failure to meet a guide, missed pickup, or facility closure, the Traveler shall, where possible, immediately notify the Company or Supplier at the location and provide a reasonable opportunity to resolve the problem.

2. The Company shall handle the matter by comprehensively reviewing reservation and payment records, on-site verification, Supplier responses, and objective materials submitted by the Traveler.

3. If the Traveler independently purchases an alternative Product or incurs additional expenses without providing the Company or Supplier with a reasonable opportunity to verify or resolve the issue, such costs are not automatically subject to compensation.

1. Where the Company has properly provided material Product information and conditions of use but the Traveler is unable to use the service due to circumstances attributable to the Traveler, including a change of mind, scheduling error, misunderstanding of local time or location, no-show, late arrival, incorrect contact information, failure to bring required documents, failure to satisfy passport, visa or eligibility requirements, or failure to review instructions, cancellation, modification, or refund may be restricted unless otherwise provided by applicable law or the Product-Specific Terms.

2. However, where Product information provided by the Company differs from the facts, material information was not properly displayed or disclosed, the Company or Supplier is at fault, or the Traveler has rights under applicable law, the relevant standards shall apply.

1. Where the Company or Traveler causes damage to the other party by violating these Terms or an individual travel contract, liability shall be determined in accordance with applicable laws and the circumstances attributable to the responsible party.

2. The Company shall be liable in accordance with applicable law for damage caused by its intentional misconduct or negligence. The Company shall not uniformly bear responsibility for damage arising from independent acts of third parties beyond the Company’s control or from circumstances attributable to the Traveler. However, nothing in these Terms shall exclude in advance or unfairly restrict any liability that the Company is required to bear under applicable law.

1. Where obligations relating to guarantee insurance, mutual aid, business guarantees, or similar protections applicable to travel business operators are imposed on the Company under applicable law, the Company shall comply with such obligations.

2. Whether separate travel insurance is included with an individual Travel Product shall be indicated on the Product details page or in the travel contract.

3. Where travel insurance is not included in a Product, the Traveler may independently consider whether to obtain appropriate insurance based on the nature and risks of the trip.

1. If a problem occurs while using Travel Services, the User may contact the Company through its official customer-support channels. Cancellation requests shall be made through the official cancellation channels and in accordance with the submission standards specified in the separate Cancellation and Refund Policy.

2. If a dispute is not resolved, the parties may use procedures provided by relevant authorities, including the Consumer Dispute Settlement Commission. Governing law and jurisdiction shall be determined in accordance with the Terms of Service and applicable laws.

1. With respect to Travel Services, the following order of precedence shall apply:

(1) Mandatory provisions of applicable laws; (2) Product-Specific Terms, travel contracts, and travel itineraries clearly disclosed before purchase; (3) These Traveler and Travel Services Terms of Use; and (4) General provisions of the Terms of Service.

2. With respect to cancellations and refunds, the order of precedence set forth in the separate Cancellation and Refund Policy shall apply.

3. Separate Package Tour Terms shall additionally apply to package tour Products. Any provision that unfairly restricts consumer rights under applicable law shall be governed by such applicable law.

4. The Company may amend these Terms in response to changes in applicable laws or services. Material changes shall be announced through the website or other appropriate means before the applicable effective date.