Ticket Use Policy

1. “Ticket” means an electronic or physical certificate evidencing the right to enter a performance, facility, event, or otherwise use a service.

2. “Electronic Ticket” means an electronic certificate of use provided in a form such as an E-ticket, mobile ticket, QR code, barcode, Electronic Voucher, or reservation confirmation number.

3. “Booking Confirmation” means the status in which the right to use the relevant reservation has been confirmed by a Supplier, organizer, operator, or reservation system.

4. “Ticket Issuance Completed” means the status in which the right necessary for actual use, such as a Ticket, QR code, voucher, or reservation confirmation number, has been generated and confirmed.

5. “Supplier” may include performance or event organizers, venue or facility operators, ticket suppliers, overseas ticket supply systems (including GDS), and local service providers.

6. Unless otherwise indicated, the date and time of use shall be based on the local time at the location where the performance, facility, or service is actually provided.

1. Before making payment, Users shall review the purchase details, including the Product name, performance name, date and time of use, venue or facility, seat grade, section, option, quantity, eligible user, User information, age and identification requirements, and cancellation and refund conditions.

2. Where the Company has correctly displayed the actual Product being purchased during the order and payment process, the fact that a User mistakenly believed that they were purchasing a different performance, Product, grade, or option shall not by itself mean that the Company sold a different Product.

3. Cancellations and refunds shall be governed by the separate Cancellation and Refund Policy and the applicable Product-Specific Terms.

1. Payment approval alone does not guarantee Booking Confirmation or completion of Ticket Issuance for every Ticket. Depending on the Product, Supplier inventory verification, seat confirmation, reservation approval, or Ticket Issuance procedures may take place after payment.

2. If reservation or Ticket Issuance ultimately fails after payment, the Company shall verify the status with the Supplier or attempt reprocessing. If Ticket Issuance remains impossible, the Company shall take the necessary measures for payment cancellation or refund in accordance with applicable laws and the Cancellation and Refund Policy.

3. After Booking Confirmation or Ticket Issuance Completed, modification or cancellation of the date or time of use, number of persons, seats, User name, or other reservation details may be restricted in accordance with the applicable Product-Specific Terms and Supplier policies.

1. Depending on the Product, Tickets may be provided through My Page, email, SMS, a mobile screen, downloadable files, QR codes, vouchers, or other methods specified by the Company.

2. After receiving a Ticket Issuance notice, the User shall promptly verify the Product name, date and time of use, quantity, seat or section, User information, and instructions for use. If an error is suspected, the User shall notify the Company’s customer support before use.

3. If the User is unable to access or verify a Ticket due to an incorrectly entered email address or mobile phone number, spam blocking, message-receiving settings, insufficient storage capacity, or the User’s own communication environment, the standards regarding circumstances attributable to the User under Article 13 may apply.

1. Users shall comply with the date and time of use, admission time, admission deadline, venue or facility location, designated entrance, check-in procedure, and exchange procedure indicated on the Ticket or voucher.

2. A venue, facility, or Supplier may require presentation of the original Ticket screen, QR code or barcode, reservation number, identification document or passport of the Purchaser or Actual User, payment method, or other verification materials upon admission. If admission is denied because the User fails to satisfy mandatory verification requirements disclosed before purchase, the matter may be treated as attributable to the User.

3. If the User arrives after the admission deadline or admission is restricted after a performance or event has begun, re-entry or late admission is not guaranteed.

1. Reserved Seat Products shall be based on the seat or section displayed or confirmed during the purchase or Booking Confirmation process. For Products where the seat number is not immediately confirmed, the seat may be assigned later in accordance with the method stated on the Product details page.

2. Conditions such as “adjacent seats,” “seats together,” or “same section” are guaranteed only to the extent expressly guaranteed by the Company on the Product details page or during the reservation process. The purchase of multiple Tickets in a single order does not by itself guarantee adjacent seating.

3. If a confirmed seat is changed due to operational reasons of the venue, organizer, or Supplier, safety requirements, seat closure, or other changes, the matter shall be handled according to the extent of the change, the conditions of the replacement seat, Supplier policies, and applicable laws.

1. If only some Tickets in a multiple-Ticket order are successfully issued and the remaining Tickets fail, the Company may, where possible, propose replacement seats or alternative options under the same or similar conditions.

2. If an alternative materially differs from the essential conditions of the purchased Product or the User reasonably declines the alternative, the unissued portion shall be handled in accordance with the Cancellation and Refund Policy.

3. If the purpose of the entire reservation becomes difficult to achieve, the Company may provide information regarding available options for handling the entire reservation, taking into account the Supplier’s available processing options and applicable laws.

1. For named Tickets or Products requiring identity verification, mandatory information disclosed before purchase, such as the name, date of birth, or passport information of the Actual User, shall match the reservation information.

2. If admission is restricted because the User entered incorrect information or used another person’s information at their own discretion, the matter may be treated as the User’s responsibility unless attributable to the Company or Supplier.

3. Whether a name or User may be changed, and any applicable fees, shall be governed by the applicable Product conditions.

1. Whether a Ticket may be transferred, renamed, or resold shall be governed by the applicable Product terms and the rules of the Supplier or organizer.

2. If a User transfers or sells a Product for which transfer or resale is prohibited and such action results in denial of admission, cancellation of the Ticket, or other loss, the Company shall not be liable unless such loss is attributable to the Company.

3. Users shall not unlawfully duplicate or alter Tickets or use the same QR code, barcode, or similar identifier more than once.

4. Where fraudulent use is reasonably suspected, the Company or Supplier may restrict use or request relevant materials to the extent necessary to verify the facts.

1. Users shall securely store Electronic Tickets, QR codes, and vouchers so that they are not disclosed to third parties without authorization.

2. If Ticket information is disclosed due to the User’s intentional misconduct or negligence and a third party uses the Ticket first, reissuance or compensation may be restricted.

3. Whether screenshots are permitted, whether a real-time QR code is required, and whether printing is required shall be governed by the instructions applicable to each Product.

4. Users shall prepare any necessary device, battery power, data connection, or printed materials so that the Ticket can be presented at the venue.

1. If an Electronic Ticket is deleted, a physical Ticket is lost or damaged, or a problem occurs with the User’s device, whether the Ticket may be reissued shall depend on the policies of the Supplier or organizer and whether reuse of the Ticket can be prevented.

2. Reissuance may be restricted for Products for which reissuance is not permitted or for Tickets confirmed as already used or exchanged.

3. Where the Company supports reissuance, the Company may require identity verification, reservation confirmation, or additional supporting documentation.

Where the Company has properly provided material information and conditions of use through the Product details page, order or payment process, reservation confirmation, Ticket, or voucher, but the User is unable to use the Product due to misunderstanding, error, failure to review the information, or other circumstances attributable to the User, modification, reissuance, or refund shall, in principle, be restricted unless otherwise provided by applicable law or the Product-Specific Terms. This may include the following circumstances:

1. The User incorrectly selects or verifies the Product name, performance name, option, seat grade, quantity, eligible user, date of use, performance time, or local time.

2. The User incorrectly identifies the venue, facility, admission location, or meeting point, or visits a different location.

3. The User incorrectly enters mandatory information such as name, date of birth, contact information, or passport information.

4. The User fails to satisfy identification, passport, visa, age, dress, safety, or other requirements disclosed before purchase.

5. The User fails to check, save, or prepare the Ticket, QR code, or voucher, or loses, deletes, or damages it.

6. The User is unable to present the Ticket because of a discharged smartphone battery, device malfunction or loss, or a data or communication problem on the User’s side.

7. The User fails to meet an admission, check-in, performance-start, or boarding deadline, or is a no-show.

8. The User mistakenly believes that the Product actually purchased was a different performance, Product, grade, or option.

However, where Product information provided by the Company differs from the facts, material information was not properly displayed or disclosed, the Company or Supplier is at fault, or the User has rights under applicable law, the relevant standards shall apply.

1. Users shall comply with on-site operating rules established by the venue, facility, organizer, or operator, including security screening, restrictions on photography or recording, prohibited items, age restrictions, dress requirements, alcohol-related rules, safety requirements, re-entry restrictions, and food and beverage restrictions.

2. If admission is denied or a User is removed from the venue because the User violated safety or operating rules that were disclosed before purchase or are reasonably applied at the venue, refunds may be restricted unless the Company is at fault.

1. If a performance, event, or facility use is fully cancelled due to circumstances of the Supplier, organizer, venue, or facility operator, the Company shall notify the User as soon as the cancellation is confirmed and provide available measures such as a refund, alternative schedule, or alternative Product in accordance with applicable laws, Product-Specific Terms, and Supplier refund standards.

2. If material matters such as the performance time, location, seat, or operating hours are changed, the matter shall be handled according to the extent of the change, available alternatives, Supplier policies, and applicable laws.

3. Changes to some performers or portions of a program may not constitute grounds for cancellation or refund depending on the characteristics of the Product and the applicable Product-Specific Terms.

1. If the User is unable to use a Ticket due to a technical error in a Ticket, QR code, or voucher delivered by the Company, or due to a mismatch in reservation information, the User shall, where possible, immediately notify the facility or operator and the Company’s customer support at the venue so that the issue can be verified.

2. The Company shall review objective materials, including reservation and Ticket Issuance records, Supplier verification, on-site verification, and, where necessary, receipts for replacement purchases. If the issue is determined to be attributable to the Company or Supplier, the Company shall provide reissuance, alternative use, refund, or other necessary measures in accordance with applicable laws and Product-Specific Terms.

3. If the User independently purchases another Ticket without providing the Company or Supplier with a reasonable opportunity to verify the issue, the full cost of such replacement purchase is not automatically subject to compensation.

1. Cancellation, modification, and refund of Ticket Products shall be governed by the separate Cancellation and Refund Policy and the Product-Specific Terms disclosed before purchase.

2. In particular, where it is clearly disclosed before purchase that performances, shows, concerts, sporting events, Reserved Seat Tickets, date- or time-specific admission tickets, E-tickets, QR codes, or Electronic Vouchers cannot be cancelled or refunded after purchase, Booking Confirmation, or Ticket Issuance, cancellation, modification, or refund requested for reasons attributable to the User after the applicable point may be restricted to the extent permitted by applicable law.

3. For Products for which cancellation or refund is permitted, the cancellation deadline, fees, and refund conditions individually disclosed before purchase shall apply in accordance with the conditions established by the Supplier, organizer, operator, or overseas ticket supply system (including GDS).

1. Where fraudulent conduct is reasonably suspected, including use of stolen or identity-misappropriated payment methods, abnormal repeated purchases, fraudulent purchases using automated means, Ticket forgery or alteration, or fraudulent resale, the Company may verify the transaction, verify identity, or restrict use to the extent necessary and permitted by applicable law.

2. If fraudulent conduct is confirmed, the Company may cancel the relevant transaction or restrict use of the services and, where necessary, provide relevant information to competent authorities, payment service providers, or Suppliers.

3. Personal information shall be processed in accordance with the Company’s Privacy Policy and applicable laws.

1. Where verification of facts is necessary in connection with a Ticket error, inability to use a Ticket at the venue, denial of admission, or similar matter, the Company may request, to the extent necessary, materials such as the Ticket, QR code, or voucher screen, evidence showing the User’s visit to the venue and the relevant time, information provided by venue or Supplier personnel, reservation information, relevant communications, or receipts.

2. If a problem occurs, the User shall preserve, to the extent possible, materials that can be used to verify the relevant facts.

3. The Company shall handle the matter by comprehensively reviewing the submitted materials, reservation, Ticket Issuance and payment records, and information confirmed by the Supplier.

1. With respect to Ticket use, admission, Ticket Issuance, modification, and related matters, the following order of precedence shall apply:

(1) Mandatory provisions of applicable laws; (2) Product-Specific Terms and Supplier/Organizer/Operator rules clearly disclosed on the Product details page or during the reservation or payment process before purchase; (3) This Ticket Use Policy; and (4) General provisions of the Terms of Service.

2. With respect to cancellations and refunds, the order of precedence set forth in the separate Cancellation and Refund Policy shall apply.

3. If Product-Specific Terms or this Policy unfairly restrict consumer rights under applicable law, applicable law shall prevail.

4. The Company may amend this Policy in response to changes in laws, Product structures, or services. Material changes shall be announced through the website or other appropriate means before the applicable effective date.

5. Tickets purchased before an amendment shall, in principle, remain subject to the conditions disclosed at the time of purchase.