Terms of Service

The terms used in these Terms shall have the following meanings:

1. “Company” means TripFun Co., Ltd., which operates the TripFun Platform.

2. “User” means any person who accesses the TripFun Platform and uses the services provided by the Company, regardless of whether such person has registered as a Member, and includes both Members and Non-Member purchasers.

3. “Member” means a person who has completed the membership registration process prescribed by the Company, has been granted an account, and may continuously use the services.

4. “Non-Member” means a person who, without registering as a Member, searches for, reserves, or purchases Products or uses other services within the scope permitted by the Company.

5. “Purchaser” means a person who reserves or purchases a Product through the TripFun Platform and pays the applicable price.

6. “Actual User” means a person who actually uses a purchased Product or participates in a performance, facility, tour, or other service, and may be the same as or different from the Purchaser.

7. “Product” means performances, shows, tourist facilities, admission tickets, tickets, tours, activities, transportation, experiences, and other reservable goods or services that are directly sold by the Company or for which the Company provides brokerage, reservation, or ticketing services on behalf of a Supplier.

8. “Ticket” means a PDF, QR code, mobile ticket, E-Voucher, printable voucher, or any other electronic or physical certificate evidencing the right to use a Product such as a performance, facility, transportation service, or experience.

9. “E-Voucher” means an electronic certificate displaying reservation information, confirmation information, or other information necessary to make or use a reservation. Depending on the Product, the E-Voucher itself may serve as an admission ticket or may need to be exchanged for a separate ticket.

10. “Supplier” means any domestic or overseas business entity that provides the Company with Product information, prices, inventory, seats, reservation or ticketing functions, or otherwise participates in the supply or operation of a Product.

11. “Primary Provider or Facility Operator” means a person or entity that actually operates or provides a Product or service, such as a venue, tourist facility, tour operator, transportation provider, organizer, or promoter.

12. “Affiliate” means a business entity that has entered into a contract or partnership with the Company and performs services necessary for the provision of the services, including payment, reservation, ticketing, customer support, or marketing.

13. “External Supply System” means an external system integrated with the TripFun Platform, including APIs and reservation, inventory, seat, and ticketing systems operated by a Supplier, Primary Provider, or third party.

14. “Reservation” or “Reservation Request” means the process by which a User selects necessary conditions such as the Product, date and time of use, number of persons, and seats, and requests the Company or Supplier to provide the relevant Product.

15. “Booking Confirmation” means the status in which the Company or Supplier has confirmed the availability of the reservation and indicates or notifies the User that the reservation has been confirmed.

16. “Ticketing” means the process following Booking Confirmation in which a Ticket or E-Voucher is generated and becomes available to the User.

17. “Automated Ticketing” means a method by which a Ticket is automatically generated and provided following Booking Confirmation or payment, without separate manual processing, through integration between the Company and an External Supply System.

18. “Seat” means a location within a venue or facility that is assigned to or selectable by a particular User.

19. “Reserved Seat Product” means a Product for which a seat location, such as Section, Row, Seat number, or an equivalent location, is selected or assigned.

20. “Seat Hold” means the temporary securing of a specific seat or inventory for a certain period in order to proceed with a reservation or payment. A Seat Hold itself does not constitute Booking Confirmation or completion of Ticketing.

21. “Order Number” means a transaction identification number generated by the TripFun Platform, and “Reservation Number” means a reservation identification number generated by the reservation system of the Company or Supplier. The Order Number, Reservation Number, and Ticket Number may differ from one another.

22. “Payment Gateway” or “PG” means an electronic payment gateway provider or related payment service provider that processes approvals, cancellations, refunds, or payment information for payment methods such as credit cards, bank transfers, and simple payments.

23. “Individual Product Rules” means the conditions of use, cancellation, modification and refund conditions, admission requirements, and Supplier policies displayed on the Product details page, checkout screen, booking confirmation, Ticket, voucher, or separate notice.

24. Terms not defined in these Terms shall be interpreted in accordance with applicable laws, individual terms and policies, and general commercial practices.

1. The Company shall post these Terms and other information required by applicable law, including its business name, representative, business address, contact information, business registration number, and mail-order business registration information, on the TripFun Platform in a manner that allows Users to easily review such information.

2. The Company may amend these Terms to the extent permitted by applicable law.

3. If these Terms are amended, the Company shall provide notice of the effective date, major changes, and reasons for the amendment beginning at least seven (7) days before the effective date. If an amendment is unfavorable to Users or materially affects their rights or obligations, the Company shall, in principle, provide notice at least thirty (30) days before the effective date and, where necessary, provide individual notice by email or other means.

4. Amended Terms shall, in principle, apply to transactions entered into on or after the effective date. Transactions already concluded shall remain subject to the Terms and Individual Product Rules in effect at the time of the relevant transaction.

5. Where separate terms or policies apply to a particular Product or service, such separate terms or policies shall prevail over these Terms, and these Terms shall supplement matters not addressed therein.

1. Users may search for, reserve, and purchase Products and use other services within the scope permitted by the Company, regardless of whether they have registered as Members.

2. Members may create an account by completing the registration procedures prescribed by the Company. The Company may impose registration requirements such as age or identity verification where necessary under applicable law or for operation of the services.

3. Non-Member purchasers may review their orders and reservations using methods designated by the Company, such as an Order Number, email address, mobile phone number, or authentication information.

4. Certain functions, including Member-only discounts, coupons, points, review management, and integrated reservation-history management, may be provided only to Members.

5. Users shall provide accurate and up-to-date information when registering, making reservations, or making payments. Responsibility for problems such as failure to receive Tickets, reservation errors, or admission restrictions caused by incorrect information shall be determined according to the degree of fault attributable to each party.

1. A Member may request withdrawal from membership at any time using the method provided by the Company. Information relating to pending reservations, refunds, disputes, or information required to be retained by law may continue to be processed to the extent necessary until the relevant procedure or retention period ends.

2. The Company may restrict use of the services where reasonable grounds exist, including identity theft, unauthorized use of payment methods, fraudulent payment, interference with the services, abnormal use of the system, interference with another person's use of the services, or violation of applicable law or these Terms.

3. Restrictions on use or termination of membership shall not unfairly restrict a User's rights relating to valid reservations, refunds, or other transactions that have already been established.

1. The Company provides Product information, search, reservation, payment, ticketing, electronic Tickets and vouchers, customer support, and other related services.

2. Products on the TripFun Platform may be provided under the following transaction structures:

(1) Direct Sales, in which the Company acts as the seller and enters into a contract directly with the User; (2) Brokerage Sales, in which the Company brokers a transaction between the User and a Supplier or Primary Provider; or (3) Reservation/Ticketing Agency Services, in which the Company reserves or tickets a Supplier's Product using an External Supply System or other means.

3. The Company shall display the relevant sales and supply structure and necessary transaction conditions on the Product details page, during checkout, or in another location where the User can review them.

4. Where the Company is not the direct seller, actual provision of the Product, operation of the performance or facility, and on-site services may be performed by the relevant Supplier or Primary Provider. The Company shall perform the brokerage, reservation, ticketing, and customer-support functions for which it is responsible in accordance with applicable laws and agreements.

5. For Brokerage Sales in which the Company acts as a mail-order broker, the Company shall notify Users before purchase that it is not a party to the relevant mail-order transaction. Where the seller requesting brokerage is a business operator, the Company shall also provide the seller identification information required by applicable law so that Users may review it before placing an order.

6. Responsibility for the supply, operation, and performance of Brokerage Sale Products shall, in principle, lie with the relevant Supplier or Primary Provider. The Company shall perform the functions for which it is responsible, including transaction search, reservation, payment, ticketing, and customer support. Nothing in this paragraph excludes any liability imposed on the Company by applicable law or arising from the Company's intentional misconduct or negligence.

1. All or part of a Product's schedule, price, taxes and fees, conditions of use, inventory, seats, and other information may be provided by a Supplier or External Supply System.

2. Prices and inventory may be updated in real time or periodically and may therefore change between the time of search or inquiry and the time of reservation or payment.

3. The payment amount confirmed by the User immediately before final payment shall be the payment amount applicable to the transaction. If a Product requires additional charges such as on-site payments or facility fees, such charges shall be disclosed on the Product details page or before payment.

4. If information materially different from the normal transaction price or supply conditions is displayed due to an obvious system error or an error in price or inventory data transmitted by a Supplier, the Company may verify the facts and notify the User. If the reservation has not yet been established, the Company may cancel the payment or provide the User with an opportunity to make a new reservation under the corrected conditions.

5. If a clear error is identified in important information provided by a Supplier or External Supply System, including the Product name, schedule, seat, conditions of use, age restriction, or admission conditions, the Company shall promptly correct the information to the extent reasonably verifiable. If the error materially affects the terms of a reservation already made by a User, the Company shall provide information regarding necessary procedures such as modification, cancellation, or refund.

1. The Company may integrate with External Supply Systems for Product search, price and inventory inquiries, seat inquiries, reservations, ticketing, cancellations, and related functions.

2. Depending on the real-time processing results of an External Supply System, a price, inventory item, or seat displayed at the time of inquiry may no longer be available when the reservation is requested, and a reservation may be rejected under a Supplier's policies or approval results.

3. If reservation or Ticketing is delayed due to delays, errors, maintenance, or other issues affecting an External Supply System, the Company shall, within a reasonable scope, take necessary measures such as reprocessing, checking status, offering alternatives, cancelling payment, or processing a refund.

4. If the conditions selected by the User cannot be supplied, the Company shall not substitute or confirm material terms of the contract, such as price, schedule, or seat, without the User's consent.

5. The Company may use multiple Suppliers or supply channels to ensure stable supply of the same or substantially the same Product. If the Company intends to substitute a Product in a manner that changes confirmed material contract terms, including price, date and time of use, seat, or cancellation and refund conditions, to the User's disadvantage, the Company shall obtain the User's prior consent.

1. A User applies to purchase a Product through procedures including selection of the Product, entry of reservation information such as date and time, number of persons and seats, entry of Purchaser or Actual User information, confirmation of the Terms and cancellation/refund conditions, and selection of a payment method.

2. If additional information such as the Actual User's name, date of birth, or identification information is required due to the nature of a Product, the Company may request such information to the extent necessary to provide the Product.

3. Before purchase, the User shall review the conditions of use, age, identification and admission requirements, cancellation, modification and refund conditions, and other material information displayed on the Product details page.

4. Upon receiving a purchase application, the Company shall electronically notify the User that the application has been received and provide the reservation or sales-processing status.

5. Before a contract is formed, the Company shall provide a procedure allowing the User to review the purchase application details, including the Product, date and time of use, number of persons, seats, Purchaser and Actual User information, and payment amount, and to correct or cancel such details where necessary. For Products requiring immediate processing, including real-time inventory or Seat Holds, the procedure may be provided within the scope permitted by the characteristics of such processing.

6. Once a contract is formed, the Company shall make available to the User, by email, reservation details, E-Voucher, or an equivalent electronic method, the contract information required by applicable law, including Product name, date and time of use, payment amount, reservation information, seller or supplier, and cancellation and refund conditions.

1. Product prices may be paid using domestic or international credit or debit cards, bank transfers, simple payment methods, and other payment methods separately provided by the Company.

2. Payments may be processed directly by the Company or through a Payment Gateway.

3. Overseas or foreign-currency payments may be subject to exchange rates and overseas usage fees applied by card issuers or payment service providers. Where prices are displayed in both Korean won and foreign currency, the actual authorized currency and final billed amount shall follow the checkout screen and the processing standards of the payment service provider.

4. Users shall use only payment methods that they own or are lawfully authorized to use.

1. Payment approval or a “Payment Completed” indication on the TripFun Platform means that the payment method has been authorized or payment has been completed. It does not by itself mean that the reservation or Ticket issuance for the relevant Product has been finally confirmed.

2. For Direct Sales Products, a contract between the Company and the User is formed when the Company indicates its acceptance of the User's purchase application through Booking Confirmation or an equivalent notice.

3. For Brokerage Sales Products, a contract between the User and the relevant seller is formed when the Supplier or Primary Provider approves the reservation and the Company notifies the User of that fact.

4. For Reservation/Ticketing Agency Products, the reservation contract is formed when the reservation is confirmed based on the processing result of the External Supply System and the Company notifies the User of that fact.

5. Depending on the transaction structure, a Product may be processed under statuses such as “Awaiting Payment,” “Reservation Requested,” “Supplier Processing,” “Reservation Confirmed,” “Awaiting Ticketing,” “Ticketing Completed,” “Supply Unavailable/Failed,” “Payment Cancelled,” “Cancellation Processing,” or “Refund Completed.”

6. A reservation is finally confirmed when the Company notifies the User of Booking Confirmation or displays the reservation as confirmed in the reservation details. For Products requiring a Ticket, Ticketing is completed when the Ticket or E-Voucher has been generated and is available to the User.

7. If a reservation or Ticketing cannot be completed after payment because of insufficient Supplier inventory, rejection of approval, External Supply System errors, or similar reasons, the Company shall attempt reprocessing. If supply remains impossible, the Company shall notify the User and take the necessary steps to cancel or refund the payment. Where the Company bears a statutory obligation to supply as a mail-order seller, it shall make the refund or take the necessary steps for refund within the period prescribed by applicable law.

1. Upon Booking Confirmation, the Company shall provide the User with necessary information including reservation details, date and time of use, Product name, number of persons or quantity, seat information where applicable, and cancellation and refund conditions.

2. The TripFun Order Number, the Company's Reservation Number, the Supplier's Reservation Number, and the Ticket Number may differ because they are generated by different systems.

3. Even after Booking Confirmation, the User shall review, before actual use, the admission time, meeting time, identification requirements, and other conditions of use displayed on the Product details page, reservation details, Ticket, or voucher.

1. A seat map is provided to assist Users in selecting and understanding seat locations. The actual venue or facility structure, stage configuration, sightlines, aisles, temporary facilities, or operational layout may differ in part from the seat map.

2. Seats may be managed as real-time inventory, and a seat viewed or selected by a User may be sold to another User before a Seat Hold is completed or before Booking Confirmation.

3. A Seat Hold is valid only for the designated period and may be automatically released and returned to available inventory due to payment failure, expiration of the hold period, the User leaving the process, or Supplier policies.

4. Adjacent seats shall be determined based on inventory available at the time of Booking Confirmation. Where adjacent seating is guaranteed for a Product, that fact shall be expressly stated on the Product details page or in the Booking Confirmation.

5. Seat recommendations and seat-related guidance are provided to assist the User's selection and do not guarantee subjective satisfaction regarding individual sightlines or preferences.

6. Section, Row, Seat number, and other seat designations shall follow the designation system used by the relevant venue or Supplier.

7. Even after Booking Confirmation or Ticketing, a venue, organizer, or Supplier may change seats due to unavoidable circumstances such as safety requirements, facility operations, production requirements, or seat closures. If such a change materially affects the User's use of the Product, the Company shall notify the User after receiving notice from the Supplier and provide necessary assistance in accordance with Supplier policies and applicable law.

1. Tickets or E-Vouchers may be provided through TripFun reservation details, email, SMS, Kakao Alimtalk, application download links, or other electronic methods provided by the Company.

2. Users shall provide an accurate email address and mobile phone number and maintain an environment in which messages can be received, including checking spam folders and message-blocking settings.

3. The valid method of admission may differ by Product, including a printed PDF, display on a mobile device, a dedicated mobile pass, an original QR code, or exchange for a physical ticket on site. Users shall follow the instructions displayed on the Ticket or Product details page.

4. QR codes, barcodes, and Ticket information shall not be duplicated, altered, or transferred without authorization. If the same Ticket is presented more than once, admission may be permitted only for the Ticket first verified as valid in accordance with venue policies.

5. Depending on Supplier policies, change of user, transfer, or resale of Tickets may be restricted. Except where expressly permitted by the Company or Supplier, bulk purchases or resale for commercial purposes, unauthorized resale, or transactions for such purposes are prohibited.

6. Depending on the Product, identification of the Purchaser or Actual User may be required through an identification document, reservation name, payment method, or other means. Possession of a reservation or purchase confirmation email or text message alone does not replace such identity-verification procedures.

7. Where technically possible, the Company shall assist with retransmission of a Ticket. However, reissuance may be restricted if the Ticket has already been used or if reissuance is prohibited under Supplier policies.

1. Users shall comply with the Product's conditions of use, including date and time of use, performance time, admission deadline, meeting time, age requirements, identification requirements, dress code, and security rules.

2. Unless otherwise expressly stated, all time standards shall be based on the local time of the venue, facility, or tour destination.

3. Refunds for inability to use a Product due to circumstances attributable to the User, including no-shows, late arrival, failure to bring required identification, or incorrect information entered by the User, shall be governed by the Individual Product Rules and applicable refund conditions.

4. If admission is refused or the Product cannot be provided for reasons not attributable to the User, the Company shall provide customer support necessary to verify the circumstances and process a refund or alternative measures in accordance with the applicable standards.

1. Cancellation, modification, and refund shall be governed by the Company's Cancellation and Refund Policy and the Individual Product Rules displayed on the Product details page at the time of purchase.

2. Due to the nature of Products such as performances, tourist facilities, admission tickets, and tours for which the date or time of use is specified, statutory withdrawal may be restricted after Ticketing, commencement of service, or expiration of the cancellation deadline to the extent permitted by applicable law.

Where the Individual Product Rules clearly state that a Product is “Non-Cancellable/Non-Refundable” and the statutory requirements for restricting withdrawal are satisfied, cancellation, modification, or refund may be unavailable after Ticket issuance, commencement of service, or expiration of the applicable cancellation deadline. The Company shall display such restrictions so that Users can easily review them before purchase.

1. Product-specific conditions clearly displayed on the Product details page shall take precedence over general conditions. However, mandatory consumer rights under applicable law shall not be unlawfully restricted.

2. Cancellation deadlines shall be calculated based on the local time of the relevant destination or venue.

3. Approved refunds shall, in principle, be made through the original payment method. The actual time required for the refund to be reflected may vary depending on the processing schedule of the relevant card issuer, bank, or Payment Gateway.

1. A Product's schedule, performers, program, operating hours, facilities, or seats may be changed or cancelled by a Primary Provider, organizer, venue operator, or other relevant party.

2. If the Company receives official notice of a material cancellation or schedule change, it shall notify Users through reasonable means and provide assistance with refunds, schedule changes, or other available measures in accordance with Supplier policies and applicable law.

3. Whether a refund is available due to a minor change in cast, program, or similar matter shall be determined in accordance with the Individual Product Rules, Supplier policies, and applicable law.

1. The exercise and effect of a statutory right of withdrawal or contract termination shall be governed by applicable e-commerce and consumer-protection laws, these Terms, and the Individual Product Rules.

2. For Products with a designated date or time of use, including performances, admission tickets, and travel services, as well as digital vouchers or services whose provision has commenced, the right of withdrawal may be restricted where the requirements for a statutory exception and prior notice are satisfied.

3. If a Product materially differs from its advertised or displayed description or from the terms of the contract, the User may exercise rights such as cancellation, refund, or claim for damages in accordance with applicable law.

4. Where the Company has a statutory obligation to provide a refund, the Company shall make the refund or take the necessary steps for the refund within the period prescribed by applicable law.

1. Users shall not use another person's identity, account, or payment method without authorization, enter false information, or use system errors or vulnerabilities to obtain Products or benefits improperly.

2. Where there are reasonable indications of fraudulent transactions, such as unauthorized payments, stolen cards, abnormal repeated transactions, or bulk purchases for resale, the Company may, to the extent necessary, verify the transaction, require additional authentication, place the reservation on hold, or cancel it.

3. If a User raises a chargeback or payment dispute with a card issuer or payment service provider, the Company may provide transaction records, Ticketing records, usage records, and other necessary information to the relevant payment service provider to verify the facts and respond to the dispute.

4. A User shall not fraudulently request a chargeback or refund for a Product that has been lawfully provided and actually used.

1. The Company may issue discount coupons, promotional codes, or points. The eligible Products, method of use, validity period, discount amount, and other conditions shall follow the information provided at the time of issuance.

2. Coupons and points may not be exchanged for cash or transferred to another person for consideration, except where permitted by the Company.

3. Coupons or points acquired or used by fraudulent means may be recovered or cancelled.

4. If the Company actually provides a points feature, detailed standards regarding accrual, use, expiration, and refunds shall be provided in a separate policy or on the relevant service screen.

1. Notices necessary for reservation, payment, Ticketing, cancellation, refund, and other service operations may be sent by email, SMS, Kakao Alimtalk, push notification, or notification within the platform.

2. Transactional or service-required notices may be sent regardless of whether the User has separately consented to receive marketing information.

3. Important notices materially affecting a User's rights shall, where possible, be individually sent to the contact information registered by the User.

4. Users shall keep their registered contact information accurate and up to date.

1. Copyright in reviews, text, photographs, and other content posted by a User shall belong to the relevant author.

2. Users shall possess the rights necessary to post such content and shall not infringe third-party copyrights, portrait rights, privacy, reputation, or other rights.

3. To the extent necessary for operation of the platform, Product promotion, or TripFun marketing, the Company may reproduce, display, distribute, edit the format or size of, or excerpt publicly posted User reviews without distorting their original meaning.

4. The Company may delete or restrict the display of posts that violate applicable law, infringe the rights of others, contain false or misleading information, constitute spam, contain abusive or threatening content, or are unrelated to the purpose of the relevant service.

5. The handling of posts following membership withdrawal shall be governed by applicable law and the Company's Privacy Policy.

1. Intellectual property rights in the platform, trademarks, logos, designs, software, databases, content, and other works created by the Company or lawfully owned by it belong to the Company or the lawful rights holder.

2. Users may not reproduce, crawl, resell, distribute, modify, or commercially use the service content or data without the Company's prior permission, except to the extent permitted by applicable law.

1. The Company shall process personal information in accordance with applicable personal-information protection laws. Details including the purposes of processing, categories of personal information, retention periods, provision to third parties, outsourcing, and cross-border transfers shall be governed by the separate Privacy Policy.

2. Where necessary for reservation performance, Ticketing, admission, or customer support, User information may be provided or transferred to the relevant Suppliers, Primary Providers, reservation-system operators, payment service providers, or other relevant parties, and the Company shall carry out any notice, consent, or other procedures required by applicable law.

1. The Company may temporarily suspend or restrict all or part of the services due to system maintenance, equipment replacement, communication failures, External Supply System failures, surges in service usage, urgent security measures, force majeure, or similar reasons.

2. Where service interruption is foreseeable, the Company shall provide advance notice where possible. In urgent circumstances, notice may be provided afterward.

3. If a service interruption directly affects a paid or confirmed reservation, the Company shall take necessary measures such as checking the processing status, reprocessing, providing notice, cancelling the transaction, or processing a refund.

1. The Company shall comply with applicable laws and these Terms and shall make reasonable efforts to provide stable services and protect Users.

2. For Direct Sales Products, the Company shall bear the statutory and contractual responsibilities of the seller.

3. For Brokerage Sales or Reservation/Ticketing Agency Products, the Company shall be responsible, to the extent attributable to the Company, for the functions it performs, including brokerage, payment processing, transmission of reservations, provision of information, and customer support.

4. For Brokerage Sales in which the Company is not a party to the relevant transaction, liability for damage caused by the Supplier's or Primary Provider's intentional misconduct or negligence in the independent supply, operation, or on-site performance of the Product shall, in principle, lie with that Supplier or Primary Provider. This provision does not exclude obligations imposed on the Company as a mail-order broker under applicable law.

5. The Company does not exclude legal liability arising from its own intentional misconduct or gross negligence.

6. Even where a Supplier or Primary Provider independently operates a performance, facility, or tour, this does not exclude mandatory obligations imposed on the Company under applicable consumer-protection laws.

1. Users shall comply with applicable laws, these Terms, the Individual Product Rules, and service instructions.

2. Users shall not enter false information, use another person's identity or payment information without authorization, infringe upon or abnormally access services, APIs, or systems, forge or alter Tickets or QR codes, engage in unauthorized resale, or infringe the rights of the Company or any third party.

3. Users are responsible for reviewing the travel and admission requirements applicable to them, including passports, visas, identification, and age requirements. Where the Company has a separate legal duty to provide information regarding a particular Product, the Company shall perform such duty.

1. Members shall securely manage their user IDs, passwords, and authentication methods and shall not allow third parties to use them improperly.

2. Information used to access a Non-Member order, including Order Numbers, verification codes, email addresses, or mobile-phone verification information, shall also be managed securely so that it is not disclosed to third parties.

3. If a User suspects that account or authentication information has been leaked or used without authorization, the User shall promptly notify the Company and cooperate with necessary security measures.

1. The TripFun Platform may contain links to websites or services operated by third parties, including Suppliers, facilities, payment service providers, and other third parties.

2. Transactions independently conducted on an external website shall be governed by the terms and policies of the relevant third party. Where the Company expressly states that it is a party to or guarantor of such transaction, the Company shall be responsible only within the scope expressly stated.

1. The Company shall make reasonable efforts to promptly process legitimate inquiries, complaints, and requests for relief submitted by Users.

2. Where a dispute involves a Supplier or Primary Provider, the Company shall provide reasonable assistance necessary for dispute resolution according to the relevant transaction structure, including fact verification, transmission of information, and assistance with refund procedures.

3. Disputes relating to e-commerce or personal information may be referred to dispute mediation bodies established under applicable law.

1. The Company may cooperate with affiliated companies, including TripFun USA Inc., for the supply of overseas Products, contracting, operational support, customer support, technical support, payments, and other global service operations.

2. Where personal information or transaction information is processed or shared with an affiliated company, the legal nature of such processing, purposes, categories, retention periods, and whether cross-border transfer occurs shall be specifically disclosed in the Privacy Policy in accordance with the actual operating structure.

3. This Article does not uniformly designate affiliated companies as the seller or contracting party for Products. The seller or supplier for each Product shall be determined by the Product-specific disclosures and the actual transaction structure.

1. The use of the services and transactions between the Company and Users shall be governed by the laws of the Republic of Korea. However, where mandatory consumer-protection laws apply to an individual transaction, such laws may apply.

2. If a dispute arises between the Company and a User, the parties shall endeavor to resolve it through mutual consultation. If litigation is initiated, the competent court shall be determined in accordance with the Civil Procedure Act and other applicable laws of the Republic of Korea.